Privacy Policy

SECTION 1 - PERSONAL INFORMATION

"Personal Information" refers to any information that can directly or indirectly identify a person. This includes, but is not limited to, a customer ID or one or more specific identifiers like name, email address, or postal address.

What personal information do we collect?

We collect personal information when you browse our website or perform the following actions:

  • Create a customer account
  • Place an order
  • Subscribe to our newsletter or other services we offer
  • Participate in a contest, promotion, or giveaway
  • Correspond with us via phone, email, or live chat

This may include the following personal information:

  • Name
  • Date of birth
  • Gender
  • Address
  • Email address
  • Phone or mobile number
  • Encrypted passwords and payment information
  • Customer service correspondence logs
  • Technical information about how you access and use our websites, including your IP address, browser type, referral URL, and operating system
  • Cookies – See more information below.

What do we do with your information?

We use your information for the following purposes:

  • To process your orders: We use relevant personal information (including your name, address, and payment details) to process and deliver your order, add payments or refunds, and inform you of the status of your order.
  • To provide customer support: If you contact our customer service (or vice versa), we use personal information such as your order details and communication history to process your request and provide you with the best possible service. We also keep records of when and why you contact us to keep your contact details up to date.
  • To improve our website and services: We analyze your personal information to understand how you use our products and services to develop more interesting and relevant products and services, enhance our website, and personalize the services we offer.
  • Fraud prevention: To prevent or detect fraud or misuse of our websites.
  • Marketing: With your consent, we use your information to send you updates on products or special offers that may interest you. We send direct marketing communications via the channel you choose, such as email, phone, or social media. We ask for your consent, where required by law, to use your contact details for personalized marketing or retargeting communications. More information about third-party services and cookies used for these services can be found below.

How long will you keep my information?

Customer and order information is stored securely in our system until you request its removal.
Encrypted credit card information is deleted after 365 days.
Newsletter subscriptions remain active until you unsubscribe from specific lists.
Cookies – Please see the section below or click here for more information about cookies and their duration.

SECTION 2 - CONSENT

How do I get your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we assume you consent to our collection and use of this information solely for that specific purpose.

If we ask for your personal information for a secondary reason, such as marketing, we will either ask for your explicit consent or give you the option to opt-out.

If I give marketing consent, how will you use my data?

We will use your email address to directly contact you about promotions, offers, or updates from our customer service team. This may occur via direct email to your inbox or through social media and search engines by linking advertising campaigns to your email address.

If you provide additional data, such as your marketing preferences, we will use it to deliver advertisements and promotions tailored to you.

How can I withdraw my consent?

If you change your mind after signing up, you can withdraw your consent for us to contact you or disclose your information at any time by clicking the unsubscribe link in our newsletter emails, contacting us at support@cyvril.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are legally required to do so or if you violate our Terms and Conditions.

SECTION 4 - IRP Commerce

Our business is hosted by IRP Commerce Ltd. They provide the online e-commerce platform that allows us to sell our products and services.

Your data is stored in the data management, databases, and general IRP application by IRP Commerce. They store your data on a secure server behind a firewall.

Payment:

Payments on our website can be made via secure checkout pages with Visa, Visa Electron, Mastercard, Switch/Maestro, or Solo cards. PayPal is also accepted.

PCI-DSS requirements ensure that credit card information is securely handled by our shop and its service providers.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party service providers we use only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information required for your purchase-related transactions.

For these providers, we recommend that you review their privacy policies to understand how your personal information is handled by them.

In particular, please note that certain providers may be located in a jurisdiction different from yours or ours. If you choose to proceed with a transaction involving the services of a third-party provider, your information may be subject to the laws of the jurisdiction(s) where that service provider or its facilities are located.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer subject to this Privacy Policy or our website’s Terms and Conditions.

Links

If you click on links within our store, you may be redirected away from our website. We are not responsible for the privacy practices of other websites and recommend that you read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

When you provide us with your credit card information, the data is encrypted using Secure Socket Layer (SSL) technology. While no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement generally accepted industry standards.

SECTION 7 - COOKIES

A cookie is a small file that is stored on your computer's hard drive and often contains an anonymous unique identifier. It is only accessible by the website that placed it there, not by other websites. Cookies are not computer programs and cannot read other information on your hard drive. They cannot be used to spread viruses or retrieve a user’s email address, etc. They only contain as much information as the user has disclosed on that website.

Most online retailers use cookies. Cyvril.com uses cookies to recognize you as a previous customer so that you do not need to enter certain information again with every purchase. We do not use cookies to store or transmit credit card numbers.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this privacy policy at any time. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, please email us at support@cyvril.com