Shipping and Delivery
Cyvril strives to achieve the best results. This means our customers can enjoy their products and/or use them meaningfully. If you purchased a great product, feel free to share your experience with us!
To ensure our partner can charge fair prices for the products, we have decided to ship the products directly from the supplier to you. This way, significant savings can be achieved on storage, transport, and packaging costs.
Since the products are shipped directly from the supplier, the average delivery time is 14-30 business days after processing your order.
In 99% of cases, the order will be delivered within the mentioned delivery period.
Refusal of Packages
If a package is delivered to your doorstep or dropped off at a postal branch, Cyvril covers the cost of the package delivery. However, if the package is not accepted or not picked up from the post office and is automatically returned to the supplier, we reserve the right to retain 40% of the purchase price as compensation for the effort. In such cases, no free replacement package will be sent. This measure is necessary to cover the costs and efforts associated with the delivery and return of the package. We kindly ask our customers to ensure they are available to accept the package at the agreed time or to pick it up in time.
I received a damaged/incorrect product?
How unfortunate! For defective or incorrect products, we always send a new package free of charge. If it arrives defective a second time, we will refund the full purchase price. In this case, always contact us at support@cyvril.com
Lost Package?
If a package is lost, cannot be delivered due to logistical reasons, or is returned for unknown reasons, we always send a new package before proceeding with a refund or return.
Shipping Costs for Countries:
The provider covers the shipping costs for every order to the following countries. All products are delivered to your home 100% for free. No minimum order amount is required.
- USA – free
- Canada - free
- Germany – free
- Austria – free
- Switzerland – free
- Liechtenstein – free
- United Kingdom – free
- Australia – free
- Belgium – free
- Canada – free
- Czech Republic – free
- Denmark – free
- Finland – free
- France – free
- Ireland – free
- Italy – free
- Netherlands – free
- Norway – free
- Poland – free
- Portugal – free
- Spain – free
- Sweden – free
Shipping Costs for the Following Countries:
- Bulgaria – €15.00
- Estonia – €15.00
- Greece – €15.00
- Iceland – €15.00
- Croatia – €15.00
- Latvia – €15.00
- Lithuania – €15.00
- Malta – €15.00
- Romania – €15.00
- Slovakia – €15.00
- Slovenia – €15.00
- Hungary – €15.00
- Cyprus – €15.00