Refund Policy

If for any reason you are not satisfied with your order, please contact us. At Cyvril, we strive to ensure that our customers are 100% satisfied with the product they purchased from our suppliers. If you encounter issues with shipping or the product, please contact us through the form below, and our team will assist you immediately.

Here are some frequently asked questions about our return policy:

  1. HOW LONG IS THE RETURN PERIOD?
    You can return a product within 14 days of receiving it from our supplier.

  2. HOW LONG WILL IT TAKE TO GET MY REFUND?
    A full refund will be issued to the original payment method once we receive, inspect, and confirm that the products have not been opened. Customers should contact us after returning the package and provide tracking information so that we can process the refund.
    Note: On average, most financial institutions take 3-5 business days to process the refund.

  3. WHY CAN'T BEAUTY AND HEALTH PRODUCTS BE RETURNED?
    Beauty and health products are considered hygiene items. We take hygiene and public safety very seriously and, for the safety of all our customers, do not accept returns on beauty and health products. We are not alone in this practice—other beauty and health suppliers have the same policy.

  4. DO I HAVE TO PAY FOR THE RETURN SHIPPING?
    Yes, all customers are responsible for their own return shipping costs. We recommend using a tracking option for your return, as we cannot be held responsible for lost returns.

  5. CAN I RETURN MY PRODUCT WITHOUT CONTACTING YOU?
    You must contact us before shipping your return, as the return address may differ from the one your order was originally shipped from.

  6. HOW CAN I CONTACT YOU?
    You can contact us by email at support@cyvril.com or by filling out the form below. Cyvril operates seven days a week, 24 hours a day. We guarantee a response within 24 hours and will be happy to assist you!

  7. MY ORDER IS DAMAGED, WHAT SHOULD I DO?
    The quickest way to resolve this is by providing a photo that shows the poor quality or damaged part of the item. The best photos are taken on a flat surface where the label and defect are clearly visible. We will use this information to help with your order and prevent future errors.

  8. WRONG ITEM DELIVERED.
    If you receive an item that does not match your order, please promptly send us a photo of the incorrect item you received. We value resolving this issue quickly and to your full satisfaction. We will send you the correct item free of charge. To make it easier for you, there is no need to return the incorrectly received item.

  9. CANCELING AN ORDER.
    Orders can be canceled within 3 hours of placing the order. After 3 hours, the order processing will be completed, and cancellations will no longer be possible.

If you wish to cancel your order, please contact us at support@cyvril.com within 3 hours of placing the order.

For more information, please email us at:
support@cyvril.com